Feb 27, 2012 05:34 PM
3636 Views
(Updated Nov 25, 2014 06:32 PM)
Snapdeal canceled order & are lying that I did not accept the confirmation call
I ordered "iphone 5S 16gb(space grey)" on 21 NOVEMBER,
2014 from snapdeal.com at Rs 37562
Order ID: 3654422608
On 21 Nov itself I got confirmation call & I accepted it to
verify the order, I verified & accepted the order.
But after 2 days I came to know that my order has been
canceled & I was not informed.
Reason by snapdeal
1) I did not confirm the order when the call came to verify
2) your address is incomplete
I told that I am shopping with this address for more than 6
months with snapdeal
then why my previous order not canceled.
When the confirmation call came I accept it by pressing the
desired button.
They requested me to re order the same product
but now its price has been increased by Rs 2500 .
Then I told them to reorder at same price but they declined.
I also contact them through customer care but when I told
them to
transfer my call to senior they keep my phone on hold &
never came back to call.
Now I want the product at same price that I have ordered i.e.
Rs 37562
Snapdeal is increasing & decreasing the price of this
product after every minute.
And when the price of the phone becomes less, then the site
hangs & after that we see a price increase.
I think snapdeal has canceled my order due to this reason
i.e. I have ordered at low price & due
to this they canceled it.
