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24%
1.86 

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Purchased htc desire phone but received empty box
Nov 09, 2013 06:58 PM 3130 Views

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My Name is Vipin Kumar I had purchased HTC Desire X from Snapdeal on 30-Oct-2013 Order number: 1384038601/suborder no. 1870966293 and the product received with invoice no. DE3B63/13/14/11019 was received on 6-Nov-2013.


The product box delivery was empty and not according to specification package mentioned on Snapdel webpage. I had raised issue against it on same day 6-Nov-2013 having complaint number 3819861. And it was said by customer service the product action would take 48 hrs and have the proper product. But still today its 9-Nov-2013 I did't have received any proper response/the product.


This is very disgusting situation for me.


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Brand Response

Dear Vipin,
We sincerely apologize for the inconvenience caused to you. We have forwarded your order to refund. Refund will be initiated today from our end. Amount will be credited back into your account within 7 to 10 business days.
in case of any issue please inform us we will sort that out immediately.
Thanks,
Snapdeal Team.

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By: snapdeal | Nov 18, 2013  12:01 PM Comments 0

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