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MouthShut Score

24%
1.86 

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Poor Delivery & Service
Oct 26, 2014 11:02 AM 8322 Views

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Recent experience of ordering from Snapdeal. Order ID: 304341182


Complaint No: 10396739




  1. Product shipment did not happen on committed date and needed multiple follow-ups to initiate shipment




2.Delivery courier company details shared were incorrect as the company did not exist


3, Product delivered was inappropriate with missing dealer stamp on warranty card and fake/broken carry case




  1. Snapdeal acknowledged complaint and agreed for reverse pick-up/refund but inspite of multiple follow-ups through customer contact phone and emails theres been no revert. Overall feedback: I would avoid dealing with this company for any online orders in near future


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Brand Response

Hi Pramod, I extremely apologize for the inconvenience caused to you. This should not have happened. I have escalated this matter to our team. I'll get it resolved soon. Thanks! Mukti.

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By: snapdeal | Oct 30, 2014  04:14 PM Comments 1

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