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Very bad experience with snapdeal. Review on Snapdeal

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mymovies555

India

1 Review

Very bad experience with snapdeal

Jul 08, 2014 02:05 PM 8315 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

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I had a very bad experience with snapdeal on my first purchase.

The product cam 3 days after the expected delivery date and surprisingly no one contacted me about the delay.

The product was damaged. It was broken. When I called their customer care they wanted me to take pictures and then pack the product in same package the way it came. How will you know that you will get a damaged product and you need to be careful when unpacking? You might tear the package. I did so. But somehow I managed to wrap the product. their courier men came and took it away.

About the refund I knew that I will get choice either to take replacement or get my money back. But surprisingly without asking me anything, they game me store credit that I need to use within next 6 months. For my cash, I got the useless store credit. I do not want to get another crap from their website.

I do not recommend Snapdeal .!

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Brand Response

Dear Sir,
We're really sorry for the inconvenience caused to you. Please help us with the Order details and we'll make sure to get this resolved on priority. Thanks! Snapdeal Team