Nov 28, 2013 04:46 PM
3384 Views
(Updated Nov 28, 2013 04:47 PM)
Order No: 1400888130, Here is a very important feedback for snap deal.com users. I suggest Please dont buy any heavy products from this site as it will cost u a lot and sanp deal people will make you suffer for it in case ur delivered product is damaged.I suggest instead go to your nearest showroom and buy though sanp deal attracts you with cheap discount offers.
We ordered a elliptical excercise cycle from snap deal. On getting product delivered, we assembled the whole bicycle by ourselve. The product had 58 parts. To our surprise we found 4 parts missing without which we are not able to use the cycle properly.On complaining, snap deal just took the issue but never bothered to call my themselves and solve the issue. We had to keep calling them as it was deal worth 10k and not less amount. They could not give the missing parts instead offered to pay back 200 rps., ! Does this show, the quality of customer service they offer. Where do we go in search of those parts?
I have heard similar cases of damaged washing machine delivered and sanp deal offering 300 rps for the damage.
And when they agreed for reverse pick up of product, they product should be intact they way it was delivered. We need to de-assemble 58 parts and pack the way it is? what in case they simply say the product is not in tact and dont return our 10 k. They did not even agree for returning cash on the spot when we return them their product.
Hence we have taken this issue with the bank through which we made payment and also going to consumer court.
Nice message to all consumers, plz dont get cheated by Snapdeal. Their "no questions, direct return" policy is all cheat. There should be an article in newspapers to make the consumers aware of this to aviod losing their hard earned money
