Dec 27, 2016 12:36 PM
1812 Views
Hi,
Went to the factory outlet store at industrial area, bought the above vacuum, as a factory second, I didn't have a issue buying a refurbished item as they have been checked by there technician. Oh wasn't I wrong, got the item home and the it didnt work at all. Rang the outlet up and stated the problem told them where I lived and could they send me a new one via courier, as the cost to take it back would nullify the actual discount I received. Was told no, your problem. So I made a trip back down to company, replaced it, and asked for a discount for my time, no we dont do that. Made a complaint to Skyline head office, got told this is a franchise outlet and basically we cant and wont do anything. I have 2 issues with this company, a lot of buses bring people here, and thus should and expect not to receive faulty products, which they may not be able to replace, and how can it be refurbished and not work, shows you it was never looked at before being placed for sale. Sure that is against the law? Will I ever buy from this place again, no way, at least the have a refund, replace policy that is close to you.
