May 16, 2008 05:02 PM
17708 Views
I bought a Skoda Fabia(Reg No HR 26 AQ 9882) not even a month back from Giriraj motors in Gurgaon. The car had barely done a 1000 kms and the air conditioning stopped working. Mind you, it wasnt ineffective, it just STOPPED working! When I went to get it checked, I faced the nightmare of Skoda after sales service for the first time. They took 2 days to even check the car - a brand new car at that and then told me a part was faulty which would take FIFTEEN days to procure. I also discovered that there were FOUR other fabia's which had air conditioning problems. I think Skoda has produced a faulty series of cars and I would urge potential buyers to be wary of this.
Upon some screaming and shouting by me, they promised that it would come in 3 days and then 3 more days and now the part has finally come in thirteen days. The over confident skoda b*stards are obviously selling a car which doesnt have spares available in India. Now that the part has arrived, they have the guts to nonchalantly tell me that the car will not be attented to on priority since there are other cars for servicing. After driving around and getting tortured in the delhi heat for 14 days, this is the consumer responsiveness I get from skoda which claims to be obsessed with quality. They are only obsessed with making a fool of out customers me thinks.
DO NOT BUY THIS CAR! IT IS FAULTY! AND COMES WITH ZERO STANDARDS OF AFTER SALES SERVICE. I wish I could abuse them freely in this forum, but I will do it later on their face.
On a separate note I challenge the Marketing head of Skoda India, the stuffy guy in a suit in an air conditioned cabin to drive his car WITHOUT the A/C in 40 degree temperature for fifteen days and then the MF will feel the pain. I also challenge him to FIND ONE CUSTOMER IN GURGAON WHO WILL SAY THAT HE IS SATISFIED WITH SKODA AFTER SALES SERVICE. ONE CUSTOMER, MR BIPIN DATAR, JUST ONE CUSTOMER IN GURGAON IS ALL YOU HAVE TO FIND. WILL YOU GET OUT OF YOUR A/C cabin and take up the challenge? Call me - your pathetic call centre has my number and so does giriraj motors.
