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MouthShut Score

89%
4.47 

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Coimbatore, Tamil Nadu India
Poor quality of service / poor customer support
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jan 27, 2016 06:49 PM 45200 Views

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Feeling shame about your poor customer support.


Having major technical issue in your LMS. Raised the ticket number 804979. More than 5 days over, everyday If I call to know the status, same reply. - "Tomorrow it will get fix.". You people don't have any proper testing  team before to make any change in production.


Even the quality of the class room training also poor. Wrote an email to your customer team. No reply from the customer support for this.  Reg., the ticket no 804979 writing email everyday to support@simplilearn.com  . No body is there to reply for that email.


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Brand Response

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Please write to us at socialsupport@simplilearn.com if you are facing any problem.

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By: Simplilearn | Apr 08, 2020  09:27 PM Comments 0

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