Rude staff n poor service. Review on Simplifly Deccan

I travelled by air deccan on 8 aug 05 from delhi to hybd and I flew by deccan for the first time and my experience was horrible .this cud be cheap airline but not as cheap as u think its just may be 500 or 1000 rs cheaper but they really compromise on service . I had booked my ticket through internet and I recevied 8 pages email as confirmation which had all information about baggage etc . it was clearly written that weight over 15 kgs will be charged at 20 rs per kg . so thinking oh its just 20 rs per kg for excess weight I dint care much about weight . so wen I was checking in my suitcase it was overweight by 15 kgs and they charged me 40 rs per kg for 15 kgs . I showed them that email cause I had taken out print out of it and it clearly said 20 rs per kg and there were no hidden or fine prints around it so I had assumed it to be black and white but on ticket it says in fine print rates subject to change but the problem was that I got my ticket at airport on very same day of flight so I had only that email with me wich dint mention anything about rates subject to change . customer service staff was so rude that I cant rite in words . I had a fight there and nobody helped me . even the supervisor admited its their fault that they dint update their systems as rates have been changed 1 month ago and my logic to him was why should I suffer for their mistake . they shd have charged from me 20 per kg as I had that email .. a written proof of their mistake but they rudely said no we cant help . its the worst service I have ever seen . I told them I will never fly by it ever but they dint seem to care . so basicly there is no concept of customer service in air deccan . on flight air hostesses were looking so sad no smile at all on their faces . so u can imagine how sad this airlines is ..if their employees themselves advertise their sadness wich depicts the attitude of the company . sandwiches wich r sold on flight are bad please dont buy.so food is sad too in nutshell it is air sad deccan

and coming from hybd I came by sahara and it was very nice experience as always . air sahara is best it may be 1000 rs more expensive than deccan but their serives are uncomparable .

i will never take deccan ever again worst airlines

sooner or later their charm of inexpensive tickets will get over and they wud have to be nicer to customers to be in market