Unreliable - Think thrice if urgent travel. Review on Simplifly Deccan

Hi

Based on my experience, airdeccan service is unpredictable.

You can anticipate the flight delays and cencellations very often.

Pros

1)Ofcourse it is cheaper when you plan your travel in advance

2)Check-in and inflight services are good

Cons

1)Frequent flight delays and cancellations

This happend to me twice. Hence,I had to book other airlines at a higher cost. Airdeccan will never inform you about the flight cancellations in advance. You can expect this at the last minute.

Heard some rumor that they have some 'understanding' with other carriers and that is the reason behind these cancellations.

2)Unreliable handling of ticket sales and after sales services

Suppose you want to cancel your ticket. You can cancel it from the internet. But that doesnt work most of the times. Now, you call up their customer service and do the cancellation. You got the assurance that your ticket is cancelled and now you are waiting for the refund. This is again not going to work.

3)Poor baggage handling

Hmmmm.. No wonder if you expect your baggage after 2-3 days.

Airdeccan has outsourced this service to some third party and they are doing it at their own mood.

So, you wont get anybody from airdeccan to complain on these issues.

Overall, I recommend airdeccan when your travel is not urgent. Be prepared to face all the above issues. When your travel is urgent consider other airlines.

Thanks

Manu