Jul 24, 2004 06:27 PM
6956 Views
(Updated May 31, 2006 05:07 PM)
I could not obtain my return ticket from Goa to Mumbai by IA so I opted to try Air Deccan. I visited their website ( https://airdeccan.net/airdeccan/home.asp ), selected the day, flight etc. When I reached the payment page where the credit card number was to be entered, <u>I was shocked to discover that it was NOT a https// url meaning a non-secure server. Also the customery yellow lock icon that should have been there on the lower right side of the browser too was missing.</u> (This was the situation as on date of this review ie. July 2004)
Hoping that they might have a COD facility, I called up the call center where a bigger shock awaited me - I could book via telephone but only if I pay via credit card. Caught between the devil and the deep blue see, I opted to proceed. They took down the details including the credit card number, expiry date as well as the 3-digit security number on the reverse.
Not sure whether I did a foolish thing or not, I am contemplating calling my credit card company and reporting my card as stollen a couple of days from today.
What is disturbing is the absolute callous, unsecure way they process the transactions. If this is how it starts, I wonder how good their aircraft maintenance is or what else do they compramise on? Oh, I almost forgot - The website sports a Verisign security logo. Some security that!<p>I can't comment on the actual flight etc. because at time of writing this review I hadn't yet travelled hell, I've not even picked up the ticket yet. Meanwhile I called up their call center again and logged a strong protest against this method of ticket booking.
New: The flight was uneventful, the plane was smallish and cramped. I honestly doubt I'd want to travel air deccan again.
