Mar 27, 2009 03:54 PM
8565 Views
I'm writing here to warn u about the staff of Silhouette Beauty Parlour, Koramangala, Bangalore.The parlour's at good location + looks good so I thought of giving it a try. They have displayed L'oreal products everywhere. It was full of clients then.
Nov '07 - I had just moved to Bangalore and this was my first time in a parlour at Bangalore. . . That experience was awesome as the women who did my hair ( cutting + highlighting ) did an awesome job. They charged me Rs. 2000/- then.
March '08- Coz of my previous experience I went again for a hair cut + highlighting. By This time that women had joined elsewhere. I asked how much they would charge and they asked for Rs.2500/- for coloring. I told them last time I had paid Rs. 2000/- and no budget to pay more then that. After 2 - 3 minutes of bargaining, they agreed. . Not a single client was there except for me. . I tried with the new staff who last time did my pedicure. I was foolish enuf to give them a chance.
I had Blond and Red which had faded. I asked them to give me honeyblond color all over which is 1 tone darken then blond. No hair cut this time. They washed my hair and applied color. I've got done hair colors before and usually takes 45 minutes to 1 hour after color application. They made me sit with color for 3 hours.
After 3 hours - To my shock and major disappointment, they colored my hair dark brown which was my natural hair color once. I was really upset at that point . The staff who did my color argued that they used the correct tone color but it came out different. Anyhow after much argument they both agreed and appologised.
Time for payment - When I went to the counter, they produced abill of Rs.2700/- , Rs.2500/- for color + Rs. 250. for head bath before coloring to remove excess oil. Payment for head bath wasn't told earlier and I didn't bother to ask as I've never been charged at any other parlor. Anyhow I paid Rs.250/- but refused to pay Rs.2500/- as the color they did wasn't the one I asked for.
The woman incharge started shouting that my hair have the color that I asked for. I asked her to compare my hair with the sample hair. There was no match. She kept saying they both are same and asked me to pay. I refused. I asked her to randomly ask 10 people from street if the color matched. I told her if anyone would agree, I would pay.
To my shock, she shouted abusing me... F O, B, M F and what not. The "CAT Fight" begun. There's a guy who I believe is a helper there tried to hit me. I held his hand and slapped him warning him that i'll call police.* After I slapped him, there was no more word from there end. I told them I would have paid Rs.1000/- if they had decently accepted their fault. Now I would not pay a single penny and left.
I asked for the owner, who probably wasn't there or didn't wanna come. No matter how big a parlor you open, if you don't have respect for your customers and don't provide the service u promise, it's bound to Fail sooner or later.This was my experience. Good luck with yours.
