Jul 18, 2010 09:04 AM
4536 Views
Sify broadband is an example of how NOT to run a company and offend customers. I had taken Sify broadband because there was nothing else available in our colony at that time. It was cheaper and the speed was admittedly faster. Later I learnt because nobody takes it the speed is faster.
However, that's about it. The day they came and installed the cable, my house was invaded by rickshaw wallaswieldinga hammer. Sify does not employ certified mechanics or even mechanics who have a semblance of professionalism about them. The connection began and I was enjoying it. Then one fine day lightningstruckand the connection got instantly disconnected. It took them forty five days to get it connected again.
After that every six days, the connection used to get disconnected and the rack jack would be loose at the nearest pole. A joker who had no idea about computers would come and check it. Then replace the rack jack. This went on until I refused to renew the connection. Then they offered me a wireless connection. They assured me that it would be directly with the company and not with a franchisee. They were lying.
The franchisee folded up in six months for lack of financial credit. Result: I was without a connection again. They came and ripped out my walls to get their adapter and cables back. I am yet to get my Rs 1, 000 refundable security deposit from both connections. Once for cable and once through antenna. So sify owes me Rs 2, 000 outright and Rs 5 lakh through lost business.
I think everyone should enjoy this horrible experience once in a lifetime to understand the feel of the rock bottom
