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INDIATIMES SHOPPING WORST PRODUCTS & CUSTOMER CARE
Nov 17, 2012 11:06 PM 1340 Views
(Updated Nov 24, 2012 04:36 PM)

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This is a true review ofshopping.indiatimes.com or indiatimes shopping website. I would like all online shoppers to avoid shopping from this website as this is a fraud website. I had ordered YEPME leggings (order no. 3001597409 name Ravindersingh 2pcs. and order no. 3001597565 Surinder kaur 3pcs total 5pcs) from this website on 27/10/2012 (delivered on 1/11/2012) the price was shown Rs 399/- and after discount it was costing Rs159/-.


I ordered large size as my daughter was using Westside leggings of large size, which is very thick and very stretchable and of very good quality costing Rs 400/- the same as the advertised rates of YEPME before discounting  and I simply ordered as per her size but to my surprise the leggings they delivered was of very inferior quality. It was thin transparent and very small size when compared with Westside leggings and appears that it will not even last for one wash. So I called and also registered a case by reporting a case (case id 483999 Ravindersingh  case id 484032 Surinderkaur) for return as per their return policy on 1/11/2012 itself to which they responded by calling back and confirming the return due to inferior quality and I was assured that they will arrange for the reverse pick up and the entire case will be closed by 20/11/2012.


It is 17/11/2012 still they haven’t arranged for reverse pick up, my case is being handled by someone called Mohan Mishra who was supposed to call me as per executive but till date this shameful fellow is not even calling me to arrange for the reverse pickup let alone closing the case by 20/11/2012. Here are emails I received from indiatimes shopping after seeing this you decide if you really want to shop from indiatimes.


Dear RAVINDERSINGH ,


We thank you for placing an order with us.


Order Details


Order ID: 3001597409


Shipping Address


The shipping address was saved as "HOME ADDRESS"


Order Date: 27 Oct 2012


Order Total: 318


Payment Mode: Credit Card


Order Item ID Product Name     Price


(inclusive of shipping) Quantity     Subtotal     Expe
cted Delivery Date


00001 Yepme Jenny White Legging      159     1      159     06 Nov 2012


00002 Yepme Jenny Brown Legging      159     1      159     06 Nov 2012


We will keep you updated on Product(s) Shipment and Product(s) Delivery Completion status via email on :


If you need to check the status of your order or make changes, please visit your My Order page at shopping.indiatimes.com.


Thanking you again for choosing us,


Indiatimes Shopping


Dear SURINDERKAUR SALUJA ,


We thank you for placing an order with us.


Order Details


Order ID: 3001597565


Shipping Address


The shipping address was saved as "DEFAULT SHIPPING"


Order Date: 27 Oct 2012


Order Total:   477


Payment Mode: Credit Card


Order Item ID Product Name     Price


(inclusive of shipping) Quantity     Subtotal     Expe
cted Delivery Date


00001 Yepme Jenny White Legging       159


1   159


06 Nov 2012


00002 Yepme Jenny Brown Legging       159


1   159


06 Nov 2012


00003 Yepme Jenny Skinny Tight Legging       159


1   159


06 Nov 2012


We will keep you updated on Product(s) Shipment and Product(s) Delivery Completion status via email on :


If you need to check the status of your order or make changes, please visit your My Order page at shopping.indiatimes.com.


Thanking you again for choosing us,


Indiatimes Shopping


Dear RAVINDERSINGH ,


Your case has been successfully registered as per the details given below.


YOUR ISSUE DETAILS


Order No Item ID     Item Name     Case ID     Case Description     Expected Resolution Date21/11/2012


3001597409 all          483999  
;   please cancel my order. I want to return these products as they are not upto the mark and are small for my girl. I had ordered size L as she is using size L leggings from westside which costs RS400/- the same as yep me is costing as per website it is RS399/- and after discount it is RS159/-. so I assumed the same quality and size but to my surprise it is small and not as stretchable as the westside one. So please arrange for reverse pick up.


Thanking you again for choosing us,


Indiatimes Shopping


Dear SURINDERKAUR SALUJA ,


Your case has been successfully registered as per the details given below.


YOUR ISSUE DETAILS


Order No Item ID     Item Name     Case ID     Case Description     Expected Resolution Date21/11/2012


3001597565 all          484032  
;   please cancel my order. I want to return these products as they are not upto the mark and are small for my girl. I had ordered size L as she is using size L leggings from westside which costs RS400/- the same as yep me is costing as per website it is RS399/- and after discount it is RS159/-. so I assumed the same quality and size but to my surprise it is small and not as stretchable as the westside one. so please arrange for reverse pick up.


Thanking you again for choosing us,


Indiatimes Shopping


I appeal to all online shoppers to avoid indiatimes shopping if really care for your money. This is a fraud website. I would also inform further if they have resolved my issue or not.


DATE 24/11/2012


ISSUE RESOLVED


WELL, I WOULD LIKE TO INFORM EVERYONE THAT INDIATIMES SHOPPING HAS TAKEN NECESSARY STEP TO RESOLVE MY ISSUE AND HAVE CANCELLED AND RETURNED MY MONEY. I SUPPOSE THAT THERE WAS SOME VENDOR ISSUE AND INDIATIMES HAVE PENALIZED THAT VENDOR BY STOPPING THEIR PAYMENT. IT WAS GOOD TO SEE THEY RESPONDED IN POSITIVE MANNER AND THE EXECUTIVE ALSO INFORMED ME THAT THEY HAVE TAKEN ACTION AGAINST MOHAN MISHRA AS WELL. ALSO THEY HAVE INFORMED ME ABOUT EMAIL ID WHICH IS social@indiatimes.co.in TO FURTHER CONTACT IF THERE IS ANY OTHER ISSUE. SO YOU ALSO CAN USE THE SAME EMAIL ID TO ESCALATE THE MATTER. AS FOR ME THIS ISSUE IS RESOLVED.


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Brand Response

Dear RAVINDER,
We really apologize for the inconvenience you have faced and as per the conversation we are taking follow up with the concern team and be rest assured regarding your refund.

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By: TimesInternet | Nov 19, 2012  06:23 PM Comments 2

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