Mar 22, 2009 10:55 AM
2872 Views
(Updated Mar 22, 2009 11:18 AM)
I made a purchase on Indiatimes for a cake and bunch of flowers for my father. I checked on the site it showed me a status of Delivered.However when I called my father he hadn't received it at all.
My contact number mobile and landline were listed on the site and so were my fathers. None of us received any calls. I wonder what happens to people who go for bulk gifting through their sites.
When I called up their customer service they said they would refund me the money. A week later I received a gift voucher as refund which I an forced to spend on Indiatimes. I replied back saying I did not want to spend any money on Indiatimes and to credit my account with the said amount. They replied
' *we are unable to process your request. It is already updated in terms and conditions that “All sub orders cancelled and have the order value below or equal to Rs. 2000/- will be refunded in the form of Indiatimes Gift Certificate within 2 working days via email'when I pointed out that it was not my mistake nor was it a cancellation but a failure of delivery they refused to accept it and said I have already been refunded via gift certificate. * Numerous calls were made and mails written to no avail. I asked them for an escalation procedure which again they did not have. Their mails to some ids just bounce.
*The gist of the matter is
1.**16th Jan 2009 Order placed requesting a delivery date of 19th Jan 2009.
2.Not delivered till the 20th of Jan 2009 though the status on the website shows delivered.
3.Raised a complaint (Complaint No. XXXXXX ) on the 20th of Jan 2009. Spoke to Mr.Abhishek.
4.Did not receive any call from your customer service.
5. No update on the status which still shows delivered.Had to call customer service again spoke to a (Ms. Hema).
6. Received assurance of having my transaction cancelled and money refunded within 48 hours
7..Now I am told that my money will be refunded only in the form of Indiatimes vouchers, as it is a company policy
.I refuse to accept gift vouchers as I DO NOT want to spend my money on Indiatimes now.
I have been asking for a refund which is being refused.
The reason I had chosen Indiatimes was because of it being associated with a reputed business group. This is not the kind of service I expected. Furthermore I am sorry for such strong words but showing a status of delivered without actually delivering the order amounts to cheating and a breach of trust.
This is not something I had expected from such an esteemed group.I do not think that any of the above is my fault, then my am I being FORCED to spend money on Indiatimes for their poor service. Anywhere else in the world I would have got a compensation for the way this whole thing has been conducted, here I have to fight even to get my own money back. Being in an age where media claims to be the champion of the common man, I wonder how the TIMES group would react to this?
