May 21, 2013 01:04 PM
1073 Views
I had ordered a Xolo Q700 brown mobile phone on 12-05-2013 after finding it was "in stock" and the price was very competitive (Order ID: 3002309707). The payment was done immediately with a credit card but to my astonishment I found the Order receipt showing "Payment not received". I waited for 2 days and then contacted them about the same on 15-05-2013 (Complaint Case ID: 861090) when they said me to send the credit card statement for the same. I immediately send them a copy of the online statement as an e-mail attachment (in MS Word) which they unable to open.
No response from them and so I have to call them again when one of the Official told me to send the same in pdf format. I took all the pain to convert into pdf format and send it within 30 minutes. Again they were silent and I have to call them again when they generated a receipt showing "Payment Received" and the "Expected Delivery Date" as 25-05-2013. I thought the problem ended there and hoping for the delivery of the said item at the earliest.
But again to my utter surprise, I received an SMS followed by an e-mail that the Order had been cancelled and "processing for refund of the money". I call them again to inquire why the order was cancelled; the reply was that cancellation was done from their side as the product was "Out of stock". But I checked their site repeatedly for the availability of this particular mobile phone and it was always "In Stock" even when I received their confirmation about my payment on 15-05-13 afternoon.
I waited for 3 days for the confirmation of my payment and it was not my fault even if the product became "Out of Stock" in the interim period. A worst example of Customer Service and Integrity & Transparency of an online shopping site. I have never faced such a dubious online site who are taking customers for a ride; in one word "cheating".
My review is to remind you once more about their dubious distinction as a con shopping site and "beware" of any transactions with them. They deserve a "Negative Star".
Thanking you.
Dr. Bikramjit Pal.
E-mail: bikramjit_paul@yahoo.co.in
