Mar 15, 2012 03:02 AM
3248 Views
I’ve done online shopping of Baby Gift Soft play Gym / bed worth Rs. 679 and paid Rs. 739(Rs. 60 for shipping and handling) from shopping.rediff.com. My order number is 6922878. I’ve placed order on 15th feb 2012. It was mentioned on their site that the order will be delivered within 4-5 working days. When I didn’t get my order till 10th day of my order, I sent a query, and they finally dispatched my order.
I’ve got my play gym 2nd march 2012(after 15 days of order placement) and I was shocked looking at the product. This is for the first time that I got the worst quality product on online shopping portal. Bed’s buckles and rod buckles were not matching pairs, so I was not able to assemble the bed gym. Moreover, 2 out of 5 toys were broken. One toy was fixed with cello-tape. One hanging string was also open and height & bed size were not as displayed. I tried tying buckles with rope, still my 3 months old was not comfortable with height and size of the bed. They have displayed that baby can sit and play, I can assure, baby even can’t play while laying on the bed. I’ve got the worst quality product and that too late too. They’ve not checked quality before sending the product to me. I feel that I’ve wasted my money on this unprofessional shopping portal. When I submitted complain to rediff site, I got mail stating that return back the damaged product within 7 days with the instruction “Careful attention is to be given with the packing of the product to avoid damage during transit”. I believe that it was their conspiracy to ditch consumer with worst product and then torture the consumer by not picking the defective product back and asking the consumer to courier it.
An executive from rediff shopping called me and told me that they do not pick back the product from Patna, however they pick back the defective products from other cities. I’ve told him many times that I cannot do so because I can’t leave my baby alone to courier your defective product, so you arrange it as you do in other cities. And why should I suffer due to their mistake? And if they cannot provide complete service to patna then why they do business with Patna? They are only playing with words on calls and emails, but I didn’t get a positive note from them yet.
I am getting much better play gym only at 600 bugs in patna, which contains better cushioned bed with much better bed size and rod height. I really feel cheated when I see their best deal tag line and their product. I was expecting best quality, or at least the quality for which I paid.
I've stated them that I’ll go to consumer forum with this matter and I’ll let other consumer aware of their unprofessional behavior, but it seems they hardly care for consumer dissatisfaction. This product was my gift to my 3 months old baby as he has started murmuring Maa. This shopping portal has spoilt my feelings.
So this is my suggestion to all new customer and old customer of Rediff shopping to not to shop with Rediff shopping. They are totally Fraud. They are making fool to their own customer.
Thank you,
Rajani Rani
