Jan 21, 2013 03:45 PM
9209 Views
I have purchased a suit from online store of shopper's stop. At the time of purchasing the product I was confused in between 2 size of the product, hence I called customer care helpline and asked my doubt, That time they clearly told me if there is any issue with the size I can go to the nearby store of shopper's stop and can get the exchange without any payment.
Finally my suit has arrived and I have done a trial, the size issue was there hence I called online store number and asked them what to do now. They told me that I can go to nearby store. I went there and got quite surprised that they did not accept to change the size of suit [The have the suit of same brand, same code . same everything, just size change was required] They asked me that I need to pay another 2500 to change of size.
I then contacted online store, finally . they wasted 3 hrs of mine kept my busy in talking with Store manager+ online store staff. I told them clearly that I have a function on 24th for which I need the suit as you made wrong promise at the time of purchase, now change the suit. Even I have given them option to give me the suit from store and send this suit to your online store at mumbai.
They didn't accept anything.
things which I cant understand .
When they made a promise at the time of purchase that I can exchange the suit if the same brand and item code thing is available on the store, why they were not accepting that.
Why I should made another payment, I am giving them my suit and taking another of same price. They can earn money from the suit given by me
If there is any issue with customer then rather then solving the issue why they are telling customer their own rule book
Not even this, they have not sent the entire order . I suppose to get a tie and cufflinks with the suit, which has not been arrived yet.
I am very disoppointed with the CSD and Online store response. Not a professioanl way+ they hae commited something wrong to customer and now not providing solution to that.
One more very interesting thing is here. They have told me a theory that they exchange on current day price of cloth[ as we are purchasing the Gold ] like if you purchase anything in 5000 rs[at time of sale] and then if you go for just size exchange and by that time the sale has gone, now you need to pay the difference of current amount. will they allow this on reverse also.
GOD knows what kind of policies they have.
