Great way to cheat. Review on Shopclues

I bought a dumbbell set from shop clues. They didn't deliver the product but cheated me the pprice of the product telling me that the product is delivered to me. I requested to provide me the proof of delivery containing the name of receiver, date time and place of delivery but their only answer is "the product is delivered to me" and they will call me every alternate day asking me if the product is delivered. Here is the ticket raise by me but no solution till date.

ShopClues

Tickets for Your Order:80320464

Ticket No:5851635

Issue:Shipment Status-Unable to track the shipment

Created at:14 Jan 2016, 19:21

Customer Comment:the shipment is unable to track in safe express website. I really love the work of your stupid lady customer care executive who says something and do something. I told her clearly when she called me that the consignment no. 45973415 is untraceable and I haven't received it. I also informed her that I went to safe express branch at my city to trace it and they told me that the consignment is still at the merchants city. but after a couple of hour shop clues smsed me that the shipment is delivered

Ticket Status:open-

the shipment is unable to track in safe express website. I really love the work of your stupid lady customer care executive who says something and do something. I told her clearly when she called me that the consignment no. 45973415 is untraceable and I haven't received it. I also informed her that I went to safe express branch at my city to trace it and they told me that the consignment is still at the merchants city. but after a couple of hour shop clues smsed me that the shipment is delivered to me. this is clear negligence of her part to give wrong information and annoying the customer. so cancel this order and refund my money and dismiss that stupid lady 14 Jan 2016, 19:21

You track the consignment no 45973415 in safexpress.com and check whether it has been delivered to me. 14 Jan 2016, 19:30

If it is delivered, give me the details of delivery, date, time 14 Jan 2016, 19:33

If it is delivered, give me the details of delivery, date, time 14 Jan 2016, 19:33

This order is giving me a headache cancel it and refund my money 14 Jan 2016, 19:34

Is any one going to respond to my issue? Not even a single update/sms/email. This is really disgusting 16 Jan 2016, 14:14

I m sorry to say shop clues has the most unprofessional customer support that I had ever come across. No reply for a customers complain. Its awesome kelp it up 18 Jan 2016, 20:29

Dear Mayengbam, Greetings from ShopClues.com This is with reference to your order no. 80320464. We sincerely apologize for the delay in addressing your concern. However, as per the courier website, the order is showing in transit and we have got the confirmation from the concerned courier that the product is already delivered to you. Based on your emails, please be assured that your concern has been forwarded to the logistics department for further investigation. The matter will be followed up with the courier department and will share the proof of delivery within 7 business days. For further assistance, kindly refer to https://shopclues.com/help Best Regards, Customer Support Team Swapnil ShopClues.com 20 Jan 2016, 13:16

Provide or show me the proof that safe press gave you about delivery of the product. When I enquire safe press never said a word of delivery to me they always say its on the way. So why did shclues lie to me and tell me its delivered. If timely informed and communicted well I can wait for one year for delivery of the consignment. But shop clues give false information and lies to customer. I am sorry to say shop clues is not customer centric. You are concern about yourself and the merchants interest not customers 21 Jan 2016, 13:47

Dear Customer, Greetings from ShopClues.com We regret for the delay in providing the resolution. Based on our previous correspondence regarding the PoD for your order, we have received the confirmation from the courier company that the product has been delivered at your shipping address. We hope that you have received it. Kindly acknowledge the delivery of your order placed at ShopClues. For further assistance, kindly refer to https://shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com 26 Jan 2016, 20:58

Dont give me such nonsense replies. Dont you understand english? read my comments posted on 21 jan 2016. You dont know the meaning of proof of delivery. it should have a TIME and DATE of delivery and the NAME of receiver of the consignment. Hopeless fellows. Its useless talking to you. Delete my shopclues account so that I never receive any sms and emails from you. 27 Jan 2016, 11:16

Dear Mayengbam, Greetings from ShopClues.com This is with reference to your order no. 80320464. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the respective team. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly. For further assistance, kindly refer to https://shopclues.com/help Best Regards, Customer Support Team Himanshu ShopClues.com 28 Jan 2016, 15:30

I don't care about the money I have lost. But its your attitude to customers that matters. You give only lies and false information. Its already 48 hours since you last assured me to call or mail me with a resolution.where is that resolution? Where is your call and mails? Don't say or do something which is beyond your capability. It loses credibility / trust. I requested you to provide me the proof of delivery containing the name of the recipient, time of delivery and where it was delivered. But what I get is the call asking me again and again whether I have received the consignment. So From now onwards pliz don't SMS or mail me anymore. And its my earnest request to you to kindly close my account in shopclues so that I don't receive any more mails smses and calls. Though I m not a marketing guru, its my humble suggestion for shop clues. "Please be customer centric if shopclues wants to dominate the Indian market" ALL THE BEST. PLIZ NO MORE SMS/MAILS AND CALLS Regards M jaganivas 30 Jan 2016, 10:16

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Ticket No:5726027

Issue:Shipment Status-Unable to track the shipment

Created at:04 Jan 2016, 21:18

Customer Comment:the tracking details given the merchant 45973415 is wrong. shipment is untraceableview all

So I think its a great way to cheat people by selling things which won't be delivered and loot the money saying that its already delvered