Published & Shipped products are different. Review on Shopclues

Hello,

I made order for Sunglass on 16 March 2013 with order ID 2769620.

I got somewhat different product, compared to their posted one.

I made query for that, which resulted in ticket number #189177.

There was following conversation happened between us:

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Hiren Joshi

Apr 3(9 days ago)

to ShopClues.com

Hello Supratim, Please do it. On Sat, Mar 30, 2013 at 5:59 AM, ShopClues.com  wrote:

##- Please type your reply above this line -## ShopClues Support, Mar 30 03:29 pm(IST):

Hello Hiren,

Greetings from Shopclues.com!

We sincerely apologize for the inconvenience caused to you. Based on your concern we would like to offer you 50 Clues Bucks. The Clues Buck is like the credit points which can be used for your future purchase with us. We request you to kindly provide us your confirmation on the same, so that we can proceed further.

We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we’ll be happy to assist you further.

Seeking your co-operation.

Thanks & Regards,

Supratim -Shopclues.com Customer Service

S:s ShopClues Support, Mar 29 11:26 am(IST):

Hello,

Thank you for contacting ShopClues.com.

Your request has been forwarded to the merchant. We try our best to get a resolution from the merchant within 3-4 working days.

Please note that some times our response may get delayed due to the nature of the issue or availability of the merchant. In any case we try to expedite and ensure that your interest is protected. Thank you for your patience in this matter.

Thanks,

Amrit-Team ShopClues Hiren, Mar 28 11:34 am(IST):

I didn’t get any response regarding following.

Why?

-Hiren

Hello,

> Image of received product attached in this email, which is totally

> different compared to your uploaded image.

>

> -Hiren

>

>

> On Sun, Mar 24, 2013 at 10:13 AM, ShopClues.com

> support@shopcluescom.zendesk.com> wrote:

>

>> Hiren, Mar 27 10:02 am(IST):

Hello,

Image of received product attached in this email, which is totally

different compared to your uploaded image.

-Hiren

Attachment(s)

DSC00591.JPG ShopClues Support, Mar 24 10:13 am(IST):

Hello Hiren,

Thank you for contacting ShopClues.com.

We regret any inconvenience caused due to receiving a different product and are logging your problem with the ticket number #189177. To expedite the process, kindly provide us images of the product received by you.

Please respond to this email, without changing the subject line and we will reply via an email or phone regarding next steps.

Thanks,

Priyadarshini

ShopClues Support.

s:s

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After it I didn’t get their offered 50 clue points.

I didn’t get any email reply after it.

Please take action against this.

-Hiren

(hirenable@gmail.com)

(9979936246)