Shopclues-v.bad experience-wrong product & returns. Review on Shopclues

Planning to buy from Shopclues online. Read my experience thoroughly before doing so.

4th July’15-> ordered(no:59475191) 2 pairs of Gofit  Ankle support with knee support(code: 75155122)

16th July’15 -> received two Nivia ankle supports only both for right foot, no knee supports.

17th July’15 -> posted return request to shopclues

23rd July’15-> asked to return product by self and pick-up services not available for Karaikal. Was promised replacement of product & upto Rs 300 as cluebucks in lieu of courier charges

28th July’15-> returned complete product along with the invoice copy through DTDC courier no: C61421403. Courier charges Rs 160/-

4th Aug’15->Returned due to “RECEIVER REFUSE DELIVERY" as “the parcel not in Intact_Automation condition”. Shopclues asked me to courier the product again. When I protested they gave me a token for dropping off the parcel at the local Blue Dart office.

Note: I had read consumer complaints from clients of shopclues whose returns have not been accepted two or more time.

13th Aug’15-> received the returned product

14th Aug’15-> handed over the same parcel returned by Shopclues to Blue Dart.

19th Aug’15-> received email from Shopclues that the money will be refunded.(Shopclues went back on their promise of replacement. I had not ordered the supports from any other site till then)

1st Sept’15-> Send reminder to Shopclues for refund of product cost & courier charges.

8th Sept’15-> Received refund of product cost only. Courier charges of Rs 160/- yet to be refunded.

Note: I had wrong product delivered twice earlier too. But, this is the first time I am trying for return.

Disheartening was that I CC ied my complaints to some directors of shopclues too. But they did not respond to any of my emails. The full list of addressees are; sanjay.sethi@shopclues.com, sanjay@shopclues.com, mrinal@shopclues.com, radhika@shopclues.com, "ShopClues.com", merchantsupport@shopclues.com, devendar.agarwal@shopclues.com, info@shopclues.com

Suggestions based on my experiences;

1. Order from merchants with high ratings

   
   




2. Do not buy cheap products - they could be duplicate or damaged

   
   




3. Do not return by aishwaryasingh23ing courier charges. Let Shopclues arrange & aishwaryasingh23 the courier

   
   

Regards