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MouthShut Score

16%
1.21 

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Received broken piece twice
Mar 13, 2013 06:44 PM 2303 Views
(Updated Apr 10, 2013 01:09 PM)

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I am re-rating my review and would have given less than 1, if an option was there. How can you ship broken piece twice?


Interestingly, I received broken piece for my order, not once but twice, after waiting for a month. Atleast, I will keep my distance from shopclues now and will advise all to do the same.


What a shame.


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My family was using shopclues from last few months and were happy with their services until they hit twice in a week.


Products ordered were showing "Processing - Order Pickup Initiated" from the second day we ordered but even after 2 weeks, the status is same and customer service has just one response - "there has been delay from seller. Please be patient" - ultimately, one of the product was out of stock.


This might be the last time I will be using shopclues.com and am pretty happy with delivery of flipkart though their costs are 5-10% costly. But hey, that's price for peace of mind.


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Brand Response

Dear Customer,
We regret the inconvenience caused to you. ShopClues is now associated with Mouthshut.com to offer you a better shopping experience. We hope that your concern has been addressed. If not, please respond to us with details within the next 7 days.
Best Regards,
Customer Support Team
ShopClues.comh

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By: shopclues | Aug 06, 2014  11:05 AM Comments 0

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