Too Much Sales Have Made Them Worse. Review on Shopclues

I ordered from this site many times and everytime I got the product as shown and on time but this time I ordered an aa battery charger and 4 aa batteries order no.12285567 and like always I paid for them in advance through net banking, after 5 days I received the aa batteries only and an email was sent to me that the charger is not available and I will have to wait few days more and now after almost 10 days the order for the charger is showing cancelled and they have not refunded my money or sent me anything and after calling the customer care almost everyday from last 4 days they are saying that they won't take the batteries back as they are delivered on time and are well and the amount for the charger will be refunded as soon as possible.

Without the charger the batteries are useless for me and as Shopclues is not taking them back or delivering me the charger I have lost my money completely. I am a regular buyer from this site, but now I have lost my faith. I still have almost 4 items in my shopping cart on the site but I don't feel like ordering them as am not sure if I will get them or not after paying for them in advance.