Oct 20, 2014 01:35 AM
6755 Views
(Updated Nov 17, 2014 01:09 PM)
Date 17th November 2014.
Shopclues.Com
Order Id 25787191
Blue Dart Tracking No. 50304832944
Email Id ichiranjeev007@gmail.com
Order Amount 2399(Paid)
Date of purchase 3Nov 2014. I have placed an order of Home GYM Kit on 3rd November, 2014 through Shopclues.com.
Initially the Expected time of delivery was 14th Nov. 2014. I have to go for outstation for 3 days so I have called them and requested them that plz make it deliver before 14thNov. as I will be unavailable from 14th to 16th of Nov. 2014, then shopclues customer care executer took my request & told me that your order id is in high priority it will be delivered to you as soon as possible which is before 14th Nov But I didn't receive the product yet.
During this time I have conatcted shopclues customer desk many time for knowing exact location of product & for tracking details but they were unable to give me the require info.
After that I have told my landlord to receive delivery on behalf of me. But Neither there courier partner BLUE DART have called me Nor deliverd it to the address. After coming from vacation I have contacted them through phone calls & email many time but they were unable to solve my problem. Finally I got informatio on 9th of sep. that product is returning towards origin as it was unable to deliver. I have asked the reason but customer care executer were unable to reply the reason.
Now I am thinking of take legal action gainst the Shopclues.com through the help of Consumer Forum. I have written this much deatils just for bewaring u people from Shopclues.com, the delivery system is so bad in shopclues.com, Even all products are not Genuine. And most important thing u will notice that shopclues don't give discount on CASH ON DELIVER. Don't trust this website, it don't have customer service after debiting money. Other popular website are far better in all department from Shopclues.
Thank U for reading this
CA CHIRANJEEV SINGH
Kolkata
