You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by ShopClues.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by ShopClues.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
Under what conditions can I return/ replace my product?
Under what conditions returns/ replacement request will not be accepted?
Which categories are not eligible for returns/ replacement?
What is the best time to place Return/ Replacement request?
When do you initiate Pickup for Returns?
What do I do if my area does not have a reverse pick up service?
How do I track the status of my Return request?
Can I track the status of Reverse Pickup?
How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?
