Jun 03, 2004 08:39 AM
3914 Views
(Updated Jun 03, 2004 08:39 AM)
Satyam online is one of the leading ISPs in India, somehow. Thousands of netizens who live in the non-metro cities and towns across India will invariably have to depend on ISPs like these excessively because they are not yet in to the fiber optic network or the so called broadband connectivity.
So they will have to face the harsh realities of getting connected through their telephone and a local ISP like Satyam. So besides all the headaches inherent to dial-up connections, they will have to suffer the ?service? of these ISPs also. To my knowledge, Satyam makes the most untruthful promise of uninterrupted service and customer care.
Satyam can inexplicably holocaust your patience by its regular server failures and hung-up lines. I happened to take a Satyam online internet connection a few weeks ago. Unfortunately for me, Satyam?s local server was going under a server updating at that time. So I wasn?t able to log on to the internet. Even if I?m logged in, the connection didn?t last for more than a few minutes. The customer care executive told me that there might be something wrong with my PC.
I have no other way but to call my PC service center. But it happened to be in perfect condition. Later I was able to know the exact reason of connection failure from my dealer. The updating went on for days and weeks. I couldn?t help anything but bewail on my lost money. And finally 10 days from the date of expiry, I was victorious. By that time I have received more than two calls from Satyam for renewing my account!
There are a few unavoidable things in dial-up connections. The most obvious ones are the slowness of data exchange and poor connectivity. This is because the phone lines are congested most of the time and hence became incapable of transmitting more signals. So data transfer becomes slower, resulting in poor connectivity. Fair enough. But what if you find the server phone number engaged when you are trying to connect. Well if you are with Satyam you stand a better chance of being balked like this. Not all ISPs are bad though. BSNL?s Sanchar Net, for instance surprisingly gives better service than any other ISPs in India.
Many would discount ISPs as less important as it?s the phone line that is causing the slowdown in connectivity. In fact, ISPs can make a lot of difference in improving your internet experience. For instance, I could see a difference of haven and earth between BSNL and Satyam. If that?s true, a dial-up connection is not as bad as most think. Well at least in terms of proper connection.
As for my tale, it had an unpleasant climax. After successfully using it for five days, I was disqualified from logging in one fine day because my account didn?t have any usage time left. The catch was that I was clueless on who has used up my login time whereas I have used barely 3 hours, of my 12 hours pack. But I felt relieved after all that was the end of the villain. Now I could think of something different and better and avoid saying ?Not again!?
