Jul 24, 2022 09:57 PM
1346 Views
(Updated Jul 25, 2022 09:23 AM)
Friends,
Be alert and aware while buying Samsung Fully Automatic top loading Washing Machine as it seems that refurbished machines are being supplied as new machines. This I am saying from my own experience.
A refurbished fully automatic top loading machine has been delivered to me which damaged my clothes in the demo wash only. But the company is not willing to accept this. Though it has 5 years warranty but no use as Samsung is not willing to refund my money. They say that the machine is technically fit even though it has damaged my pillow covers in the demo wash.
They have also not responded to my legal notice.
They close the complaint at their end without resolving the matter.
I purchased a top loading washing machine(ZPLU - SAMSUNG WM TL 6.5KG WA65T4262FS/TLSL 5S) from the Croma store, South extension on 05.05.2022 vide Invoice number SLA048001499970 . The machine was delivered to me on 07.05.2022 and installed on 08.05.2022. When the machine was unboxed, I noticed that there was
1. Minimal packaging with no plastic cover on the machine.
2. There was dust on the backside of the machine as if it had been used before.
3. Both the detergent box and lint box are loose as if they have been used before. Lint box has prominent ink marks which show that it is a refurbished machine. (pic attached)
4. On the cardboard box the manufacturing date is written as March 2022. But on the machine, the sticker shows that it is a 2021 model. When I raised this question I was told that only performance matters. While installation the service engineer told me that normally the Samsung warranty is for 2 years but on this model, it is for 3 years. Now I realise that this is a marketing gimmick. Instead of selling refurbished machines at a lower price, they are selling it at a price of new machines and instead have extended the warranty by a year.
When I asked the service engineer that why there is no plastic covering on the machine. He answered that these days it comes like this. This sounded strange to me as last year I had bought a Samsung refrigerator, from the same Croma store, which was nicely packed.
Though I have registered my complaint on 09.05.2022, the very next day of the installation and have requested Samsung to refund my money but they are not willing to accept the truth and continue to say that their machine is technically fit even though it damaged the clothes in the demo wash. I am a senior citizen. I bought this machine from my monthly pension to get some relief from the washing chores. But on the other hand, I am experiencing physical and mental agony for the past two months. since the purchase of this product.
My family has been a Samsung Loyalist for the last 20 years but with the purchase of this product and the arrogant attitude of Samsung, all out trust is broken. I did not think that they will defraud me in this manner.
Be careful friends.
