Sep 12, 2010 09:05 PM
17741 Views
What made me to put a feedback/review of my Samsung Front Load Washing Machine (WF8652SEA) is the pathetic after sale support and poor product quality offered by Samsung.
Few months After buying this piece of junk, I realized that the machines is making a lot of noise no matter which wash cycle you put it into. The Noise is so loud you will feel. You will start feeling like as you are in a manufacturing unit or some factory. When I called customer care I was shocked that the person sitting on other end is merely having any knowledge of the product and is concern about just giving you a complaint No.
And the scene started worsen day by day as I use to call their executives and every person use to give me some other persons no. As a result my machine is still facing the issue and nobody came to repair it.
Few months later a Rat got inside my machine as there is no proper guard or mesh provided by manufacturer, In case if u see in LG a very tough net of thick plastic is covering the bottom of the machine. As a result the rat damaged the Detergent tray of my machine hence whenever I start my machine water starts leaking out of it.
Same thing was reported to the concern person and the Answer I got was "SIR WE DON'T HAVE SPARE DETERGENT TRAY FOR THIS PARTICULAR MODEL , I HAVE CHECKED ALL OVER INDIA"
Isn't it very funny Such a big brand having a Global business is not having a spare Tray in a country....
My experience after using this samsung product, I lost my faith on the company and also realized that this brand can go to any extend to compete with it's rival LG even though they stands nowhere in front of LG.
Purpose of writing my experience is to prevent you people from getting misguided by only seeing the attractive looking samsung machine and straight away going to buy it.
pls don't waste your hardly earned money on samsung washing machines as I have done by going against my friends advise, better to go for other brand, prefferebly LG having an excellen customer support.
beware of attractive discounts given by company going to introduce in coming festival and better go for a gud product.
I don't want u people to suffer and undergo the pain as i've gone....rest is up to you.
sincerely yours
Vijay
