Apr 19, 2016 05:13 PM
4741 Views
(Updated Apr 19, 2016 05:12 PM)
My TV is 10 months old as I write this and has been used for less than half its life. We had it in storage shortly after we bought it while renovations were being complete. In October of 2015 we experienced our first problem with the Tv . We went through the Samsung warranty protocol and had a technician come out to fix the problem. This took about 2 weeks to resolve. A month later we had another(different) problem and again we went through the warranty routine and technician came out to fix the problem(another two weeks to resolve). Three weeks pass and we had yet another problem which was different from the first three(the TV is dead, won't turn on!). I am now asking Samsung warranty to have my TV replaced and after talking to someone in a department that deals with customers like me they said NO, will send out a technician to have a look.
The technician comes out and determines that the panel need to be replaced(takes 4 weeks to resolve). Problem solved until yesterday! TV dies again! I call Samsung and try to contain my emotions after they tell me again that they will NOT replace my TV and that until a technician tells them the TV is not repairable. They will not replace. Samsung has lost me forever and if you are reading this you need to seriously consider your buying choices as I would STRONGLY suggest you stay away from Samsung as well. I truly believe they are waiting until my 12 months are up so they can say, "It's not our problem anymore".
