Nov 15, 2007 10:06 PM
21642 Views
It is with severe disappointment and frustration that I am sending this email. I have purchased the refrigerator Samsung RT -23, product serial number : 02934ZAP402453 on 11/05/2007 from Next Electronics, West Tambaram, Chennai. That is barely the product is 6 months old.
The refrigerator is now leaving buckets of water when it undergoes defrost, this is not an exaggeration, from the 14th of Nov. 2007. The refrigerator defrosts every 8 hours and that is when the problem starts. The refrigerator starts condensing or whatever and within hours the entire house is flooded with water. I had owned fridge from the make of Godrej to Whirlpool for about 20 years and have never encountered such phenomenon.
The situation is such that, I am not able to stay in my house and spend the morning draining out the water from the house, and trust me the water is copious, it floods at least three rooms. I called up one of the Samsung engineers and he tells me he will try to send someone day after tommorow or something. What do you expect me to do till then swim around in the beautiful water body created by your product for two more days?? He says sorry sir, if it is an emergency call the customer center, I am not able to call your customer center as they do not operate in the night time. Now this is an emergency as it is impossible to stay in my house and I have go to my relatives house to stay there. Where do the customers call if there is an emergency like these, between 9 p.m. and 8 a.m. ??
I am writing this email in a harrased situation because of the substandard product and equally substandard service that you are peddling in India. I can understand a fridge not working etc. but a fridge driving an owner out of the house is pathetic. I pity the poor people of Korea who have to put up with a national shame called Samsung !!
Expecting a service engineer sent to my residence positively tommorow (16/11/2007) as my household items are getting spoiled and I have to stay with relatives and friends even after being affluent enough to purchase a Samsung Refrigerator.
with regret,
Deva
