Had purchased 1.5 Ton Samsung Split AC model AS185UGF in March 2012 from the dealer: Labh Electronics(Gorwa, Baroda). We had a cooling problem right after the installation. So, the service folks came and took the outdoor part(compressor unit) to their service station.
They told that there was a gas leakage problem and that the issue has been fixed. But it was only later that we realized that this was just a temporary fix. The same problem propped up again and this time, since it was past warranty period of 1 year, they are charging us INR 7500 for the fix. I called their customer care service, the representative told that the complaint(#8440942146) has been escalated and that I’d receive a call from the respective authority within 30 mins. But I never received any call! I am shocked how a reputable firm such as Samsung can allow such unethical practices in its business!
They should have replaced the entire compressor part if it was faulty in the first place, instead of temporarily fixing it. And secondly, an average customer cannot afford to pay 7500 every year to get the same problem(i.e. gas leakage) fixed. You’ll find that this is a systematic problem that a lot of customers are facing(due to a poor design choice: preferring cheap aluminum condenser over other alternatives). If there is one thing that I have to recommend it is this: Please stay away from ACs that use Aluminum condensers(most of Samsung ACs). You’ll face frequent gas leakage problems that will cost you heaps!
