Mar 21, 2005 07:38 PM
13850 Views
(Updated Mar 21, 2005 07:38 PM)
Guys, Samsung played a trick on Indian customers by marketing its leftover Front loading machines with no spares, after they had decided to take it off their market, that too at astronomical prices.
My spouse wanted the best and the costliest and got the M-800 from the dealer in 2001. The dealers have learnt the lesson. Nowadays no white goods dealer touches Samsung products. So Samsung has started its Digitall show rooms and badmouthing dealer-sales.
The biggest problem is the abnormal sound due to imbalance during spinning which we are told is not very abnormal or sometimes asked to switch to ?Rinse and Spin? to complete the cycle with the hope that the imbalance goes off. Half the time it does not.
Fortunately for us (but not in the long run), the machine started giving abnormal rubbing sound exactly one week before the two-year guarantee expiry. Samsung tried its level best to wriggle out by not answering phone calls but could not do it forever. They searched whole of India to get the spares and succeeded after 3 months - but no substitute machine was given to tide over in the interim.
We got the machine back after three and a half months with no letter of apology or repentance or guarantee. We asked for an AMC at this stage but Samsung said they had not decided on the AMC policy yet. This continued for about a year after which, they said there would be no AMC.
Right from the beginning after this major repair, there was abnormal rubbing sound, which was denied by the service engineer, his senior and each and everybody connected with Samsung. Finally after three more months, drive belt was changed but the sound continued. Old belt was reinstated.
Now again the Service Center decided to change the rotating assembly (bearing block) and took the machine for one month. Nothing much changed in Sound but by now we thought this must be Normal for Samsung machines.
But one day it totally broke down and we were given the choice of one third of purchase price (Rs7800/-) OR repairing at the cost of Rs. 10700/- with no guarantee. We decided to take the money. The funny thing we noticed was the Service center person who came for removing the machine, took every thing including the torn manual, original receipt, packing bolts, etc., probably for a resale to a seconds dealer.
In short Samsung had no spares, used old refurbished parts and ultimately made us sell it to the Service center. If this is a not a Scam, what is? Fortunately for you guys, M801 vanished from the Market after our first year of purchase, for that matter no front-loading machine from Samsung is in the market now. That is the good news guys.
