Feb 19, 2014 09:03 AM
284193 Views
Dear friends Please don't buy any Samsung LED tv, this is my costly experience, I have purchased Samsung LED SMART, 3D TV on 29.05.2012(Rs 1, 20, 000), from RK Electronics at Hyderabad, India. But now the TV is not working and displaying only black screen, the technician came and confirmed the problem with panel and the cost will be more than Rs 32, 000. But technician clearly told this problem with product design not customer usage, and actual usage of my TV is less than 8 months only(The rest of the months I was out of station).
I was thinking this problem is only for me, But I checked in Google, nearly 60% of Samsung LED customers are having the same problem. So If you are able to spend Rs 40, 000 on your TV every year(because Samsung Panel life max 1 to 2 years) you can go Samsung product or else please ignore Samsung TV and go for some other Company. Please don’t do this mistake which I did.
And I need to share the customer support experience also - I raised the Complaint on 20th Dec 2013, still it is in pending status, I never seen this type of irregular and irresponsible Customer support. Entire family is missing all TV programs from last 1.5 month.
Thanks,
Samsung-Please don’t sell poor Quality LED TV. People can’t bare Rs 40, 000 every year.
