Feb 22, 2013 06:07 PM
8988 Views
I wish to share my extremely disgusting experience that I have gone through after purchasing Samsung make LED TV so that you don’t become victim of their bad product. In mid October 2009, I had bought one Samsung make LED TV (46b6000) costing over Rs. 1 Lac. It was very sparingly used as I had 3 more TV’s of other makes in my house. This TV did not give trouble free service even for 2 years and on one evening in December 2012 it had stopped working, compelling me to approach their service centre. Service centre of Samsung informed that the TV panel has failed and they advised cost of replacement as Rs. 45, 000/- with warranty of only one month.
The company refused to investigate and identify the reasons of premature failure of TV to avoid recurrence of similar problems. They kept on demanding Rs. 45, 000/- for replacement of panel. Incidentally, prevailing market price of new and similar TV’s of other makes is around Rs. 50, 000/- or so. What is more agonizing is that they have offered warranty of one month for the panel only.
After a long correspondence and repeated discussions over phone and e-mails, I have come to conclusion that Samsung make TV’s are not only unreliable but the company is also not confident about its performance.
In view of above, I would therefore suggest that never go in for LED TV of Samsung Brand since its panel can fail anytime and they are least concerned with satisfaction of customers.
