Oct 08, 2011 02:51 PM
6407 Views
(Updated Oct 28, 2011 04:54 PM)
I have two Samsung mobiles-
Samsung Omnia Pro B7610(Windows 6.1 OS)
Samsung Galaxy SII(Gingerbread 2.3.3 OS)
Omnia Pro was purchased about a year ago and subsequently Microsoft released an upgrade to Windows 6.5. Samsung offered upgrades globally for Omnia Pro to Windows 6.5 but till date, their service centers do not offer OS update to Windows 6.5 in India. The phone performance is buggy and difficult to use after a year. Screen quality is poor and is already scratched up.
The second phone Galaxy SII, the latest high end mobile phone recently got an update to Gingerbread 2.3.5 world over through a desktop software Samsung Kies. However, Samsung has denied update to the Indian version of Gingerbread 2.3.5 through Samsung Kies.
I contacted the head of customtakeouter care- Mr Rajiv Ganju(rajiv.ganju@samsung.com) and since he had no clue about the updates, wrote to me that he is forwarding my request to somebody within Samsung. That was a long time ago. Thereafter, I sent him a reminder but received no response.
Is India a dumping ground for these MNCs where they just sell their wares like disposable diapers and no responsibility for an after sales support?
Why does our Indian Government do not make them accountable for the theings they dump here and then forget about it? Indian consumers are ripped off as there is 0 accountability towards customtakeouter service commitments.
When will Samsung wake up and address these issues and most importantly, why is this bias and a tardy attiMr_customtakeouter toward Indian consumers who loyally follow brands?
In closing, the battery life is very poor when you use it for browsing/video(with screen on) and I now regret not buying an Apple iPhone 4.
Update as on 27-10-11- Here is a link on study conducted on the Android phone manufacturers who leave customtakeouters in the lurch after selling their wares- https://news.cnet.com/8301-1023_3-20126547-93/android-owners-getting-stiffed-on-
os-updates-study-claims/?tag=rtcol;dis
Moreover, I did not fall for the cheaper Android tablets in the market after burning my finger. I recently bought an Apple iPad 64gb and am happy for my decision. After purchase I could smoothly upgrade the tablet to iOS 5 which was recently announced by Apple. I am now happy to write this update from my new iPad!
