Sep 08, 2011 02:35 AM
5748 Views
This is an open letter to the Samsung Executive Board for India.
Did they teach me everything wrong at Business school ? I remember being taught that Customer is king or queen as the case may be. I was taught that even before you launch a product you ensure that it has proper service facilities. I was taught that the people in your service centres need to be trained so that they can not only help the customers who had faith in your products and therefore bought it and are now facing problems, but also 'delight' them so much that they go and buy more products of your brand. I was also taught that one should not sell faulty products and use customers as guinea pigs in a bizarre experimentation.
On buying the Samsung Galaxy S II I have realised that I was taught all the wrong things in Business school. I also realised how foolish I have been in trusting a company and not asking aroudn as to the problems of this phone. It not just automatically and randomly shuts/ goes off, the service centre in Domlur, bangalore, which is a dump with very ill mannered staff, tells me that 'its bcos you use the internet, thats why it gets virus.'. Really? And you thought I bought a Rs 30, 000/- phone just to call and sms. I am also told, 'there is no solution, u have to keep putting the software back'. Is this even the language to use for the technical details? I dont know. Who trains or rather untrains these service centre guys...? Has Samsung even come and seen who really their 'authorised service centres' are run by? Do they expect people who pay that much money for a phone to hang around a full day without getting a half satisfying answer to their problems. 'Download apps and it will run, maybe'. Brilliant! So why do I have this android, and the the most expensive one in the market now, again? My phone which is 2 weeks old shuts off as well as makes its own setting selection...especially those that I dont want. It also can do its own date setting to a few years in the past. It goes into flight mode on its own too - I think it does not like me driving. I am wondering whether it can also run away? With all is problems...there is one saving grace - it provides entertainment when the limit of frustration has been reached - it does at least try to behave like an oversmart phone!
Pls dont buy this. Stick to landlines.
