Jun 29, 2013 01:21 PM
8352 Views
I, the undersigned, Anirudha Nayak have purchased one Samsung N7100 Galaxy Note II (IMEI 355696057077444) on 09th June, 2013 from E-Zone (Future Retail Ltd.) Kolkata in good faith / trust of SAMSUNG Brand. I have exchanged my Blackberry smart phone (which is absolutely in good condition) to purchase this hi-end mobile phone.
On the same day, I have noticed some bubbles on side nickel portion of handset for which I have visited the store (E-zone) on the very next day i.e. 10.06.2013 for replacement of the same due to some manufacturing defect. Regret to note that, they have requested to visit nearest Samsung service center for DSR certificate, upon which they can provide new handset and they have mentioned the same issue on tax invoice. On the very next day i.e. 11.06.2013, I have visited Samsung Authorized Service Center (System & Services, Salt Lake, Kolkata) to resolve the issue. Suddenly they have denied to accept the same, and they clarify that they can issue DSR certificate only for any hardware related issues within 7 days from the date of purchase. After providing genuine reason, they have accepted my handset and advise me to wait for a day or two to take the matter to higher management.
But unfortunately after four days, I was informed by the service center executive that management has decided to change the nickel part i/o giving DSR certificate for handset replacement. At the same time, I have not agreed for the decision taken by Samsung higher management and I have decided not to accept my handset from the service center. Please note that, the customer should not suffer due to some manufacturing issues as I have paid my hard earned money Rs. 29, 500.00 and exchanged one good Blackberry mobile.
I really don’t understand how come this handset qualify QC approval, which is really a breach of trust by the Samsung Electronics. I was not informed that, it was a technique by the service center personnel to cover the warranty period by providing hopeless service instead of valuable customer service, which is against of Samsung’s ethics. Neither the store, where I have purchased the handset nor the service center personnel is ready to put any effort as the product is sold and their responsibility is over.
Does Samsung still values customers? Or it is an other money making company? I am very disappointed with the product and service personnel and I don't know what to do.
I have sent few mail to Samsung CEO's office, but till now decision is pending at their end.
Look forward to hear you very soon.
Regards,
Anirudha Nayak
