Sep 29, 2016 03:36 PM
10443 Views
I purchased the Samsung refrigerator RT60KZRSL1 in 2013 and for the last month, I have been harassed by the extreme lack of support. I lodged my first complain on 18th August 2016 for the refrigerator not cooling enough.
After at least 20 calls someone from the support team came 6 days later and said it was a gas leak. After a wait of another 4 days the gas leak was presumably repaired.
Exactly a week after the refrigerator stopped working again. After multiple calls were made to the Samsung helpline, I was told a “” senior engineer”” would come since the previous engineer Vishal could not fix the issue!
Well soon the second engineer came and said it was a gas leak again. When we questioned him, he said another expert will come by again to verify. Two days later another senior engineer came who said that there was wire which had corroded in a week!! He charged us yet again and replaced the wire.
In b/w I kept receiving calls from the ""Samsung CEO office" seeking feedback on the service!
Exactly ten days after the replacement of the wire, the fridge stopped cooling again, and yet again we had to persistently call Samsung support where we were told by the customer executive that we should not call them since our complaint had been escalated to the management!
Anyhow 2 days ago, another engineer- Khurshid came over to fix the problem. This time he said it was a defrosting issue and yet another engineer Pankaj would come by to repair it. A day later Pankaj came by who said that he does not have the defrosting part available and the fridge has an internal leakage which is a common complaint and cannot be repaired but only addressed by Samsung senior management!!
After countless calls, emails, facebook and twitter requests I feel disgusted at how such a large company can cheat consumers by selling faulty products that their engineers also admit are bad.
Pls refer attached the list of engineers spoken to during the constant complaints with the product this time and previously:
• Vishal
• Pankaj
• Khurshid
• Ashraf
• Kulbhushan
• Ganesh
