Jun 14, 2011 03:55 PM
13538 Views
https://consumercomplaints.in/complaints/samsung-window-ac-c594602.html
DELAY IN REPAIR OF WINDOW AC / Faulty product
COMPLAINT NUMBER 8421982233
I purchased my Samsung Window AC on May 22, 2010. ever since that I am facing loads of issue with this product. Cooling was less right from the beginning. I am totally dissatisfied by the response and bad attitude of the service provider. I will strongly recommend all of my relations and friends not to purchase any of the Samsung product as the technicians they have are cheaters and frauds.
I have raised about more than 5 complaints about malfunctioning of my AC within one year. Despite of my repeated calls to Customer service(180030008282) and several hours of waiting on phone, while the customer care representative is researching on the issue, nothing has still been done. It seems that they just put you on hold for hours and then just forget about it.
When my AC was in warranty the technicians always come and say the there is no issue with the AC as it is working fine even though the AC runs in only fan mode. If I explain them the compressor doesn't start they say that its just an voltage issue. This was happening for the past one month. Now when I call customer care they sent an technician named "ARUN" he also said that the AC is perfectly fine and took service charge of Rs.83 for which he had just turned on and off the AC switch and apart from that didn't do anything. I got an doubt and checked the voltage connection and it was 230V and I know that AC heeds only 200+ V to run. I escalated this to the customer care and spoke to VASAN(918939976908 - manager). He sent another technician(JAGAN -918939976922) and he says that the Compressor is not working. This is a kind of fraud and cheating technicians(ARUN) Samsung recruits. I wonder why the compressor issue was not resolved when AC was in warranty and now suddenly they say the compressor is bad an have to change it. I was told that since the compressor has 5 years warranty it can be changed but I need to pay Rs.2000 for filling the coolant. I wonder why I have to pay when this issue was there when my AC was still under warranty. I was told to call FEDRIC(919962964446) to escalate regarding not paying Rs2000 for coolant. When I try calling him he doesn't pick up the call. He in fact disconnects the call - such a rude behaviour provided to customer by Samsung. after 2 days another technician(SHAKTHI) came and took the AC and this time he says that refilling coolant charge is Rs.800 and I need to talk to workshop in charge(PRAVEEN - 918939976932). I called Praveen too but he is also not picking up the call. I wonder the managers and in charge never picks up the call to resolve the customer problem. The AC guys took it to their service station and its been about more than a week and if I give a call to them still no one picks up the call. I wonder they have cheated and sold my AC now, because the kind of service, attitude, irresponsible behaviour they have nothing is unbelievable. They would have surely sold it and not giving me any call or picking up my calls. Still I have problematic AC with no one from Samsung to repair it.
I truly regret that I purchased the Samsung product. If I would have known that I would get such bad, irresponsive and rude support from Samsung I would have never purchased it on the first place.
I would like my AC to be replaced or repaired without any charge. I really don't understand how Samsung is doing business when they can't even recruit good technicians to resolve the issue if their products are so defective. I personally would never recommend anyone to buy any Samsung product.
The numbers I called but got no proper response are:
180030008282
04422486511/64574225
918939976904
918939976922
919962964446
918939976929
918939976908
918939976932
I have never seen such bad customer service.
Syed Ikram
