Sep 20, 2016 07:06 PM
2180 Views
(Updated Sep 20, 2016 07:47 PM)
I did not know that product from this multinational brand Samsung do not last for 2 years. I have an LED Tv from Samsung bought in October 2014. In Less than 2 years of period the LED panel has gone defective( as told by Samsung engineer). How is this possible? Is Samsung more concerned about the production and the sales of the product than the Quality standards. I bought this TV spending approx 1 Lakh Rs. but did know the product has a very short life.
Now as per Samsung I should have gone for extended warranty; why did not they tell me that product from Samsung has a very short life and I should not rely on Brand name or on product Quality rather insure it with extended warranty spending 15000 Rs more. According to the Samsung entire LED panel needs to changed which will cost 30000-35000 rs. Has Samsung decided to eat up money from customer's pocket. I would Rather suggest them to stop their production units, R&D facility and hire bunch of people to just to sell extended warranties.
I have 3 other LED tvs in my home from various smaller brands comparatively(2-5 years old) but none of them have ever given me any inconvenience whereas a well known brand Samsung is failing to live up its name and Quality standards. Above all they charge 1150 Rs just to send a service Engineer to tell "We cant fix this TV, you should have gone for extended warranty or spend 30000 more we will fix it". Now I feel I should have gone for a smaller brand rather pending 1 Lakh rupees on a brand which product has a very small life.
Pathetic after sales service and terrible product quality from Samsung.!
Abhay 9650269703
