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MouthShut Score

43%
3.23 

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Verified Member MouthShut Verified Member
Delhi India
Who insures? Company or the consumers
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Dec 09, 2018 09:04 PM 11215 Views

Customer Service:

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Staff Attitude:

It is peculiar for consumers. We have to buy health insurance to fulfill the mandatory requirement. But what is the result? There are three type of cases




  1. Mostly people do not file any claim. Hence the insurance companies get the benefit.




  2. Only 10 t0 20% people file some sort of claim. Mostly these are denied based upon some reason or the other. peace loving people do not bother and keep quite. Once again the companies are benefited.




  3. Around 3-4% of claims of minor nature are admitted are paid after much wait.




  4. Remaining about 2 to 3% cases go to the court and get the claim as court award.




  5. My these comments are based upon my dealings with Star Health, Religare, ICICI travel policy, General insurance and so on. Mostly after sale service in all the companies is nil, whatsoever may be the claim, from the company. However General insurance is much better than the others.






THUS WE CONCLUDE THAT DUE TO MANDATORY REQUIREMENTS WE HAVE TO GO FOR THIS INSURANCE BUT BYE AND LARGE WE INSURE THE COMPANIES AND NOT OUR SELVES. AFTER LOT OF HARASSMENT WE CAN HOPE TO GET OUR CLAIM REALISED IF AT ALL.


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Brand Response

Dear Customer,
We request you to kindly provide the claim / policy # and contact details, so that we can go through it and get back to you on the same. Thank you

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By: Star_Health | Jan 07, 2020  03:53 PM Comments 1

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