Oct 16, 2016 04:56 PM
8550 Views
I have been ordering from Star CJ since few years now. Mostly they have exchanged the product in case of defect. Last week I ordered a pack of 5 dress materials. However, when I got the package the quality of the fabric was pathetic especially for the dupattas. It is sort of the cheap quality you get on the roadside. Not something I have come to expect from Star CJ. On top of that the colours were much darker than shown in the TV ad. When I called the call centre to register a complain and request refund, they asked me to keep the original packaging and that someone will come and pick it up in next 48 hours. Just now they called and said that no return or exchange happens in case you do not like the product quality. What the hell! They are probably the only seller who does not take a return. Even if the product is damaged they do only an exchange. I ordered something else from Homeshop18 on the same day. Not only did they deliver before time, they took a return when we did not like the product. I will never buy from Star CJ again and urge everybody to avoid this pathetic company.
