May 18, 2016 11:49 AM
44706 Views
We had booked the 10 day Kenya with Tanzania with confirmed departure on 13th May, 2016. We had made full payment of Rs. 4, 65, 972 along with our passports, documents, Yellow Fever and Polio Certificates when asked for. Just 20 days before departure we were informed that the tour was call off. By then we had invested in a lot of things to carry on the trip.
When we requested for a refund, we were again given the option to travel on the same tour and price on 1st July, 2016, which we accepted. On 28th April, 2016 we got a call informing us that the tour scheduled for 1st July, 2016 will not kick off if the passenger count is below 20 heads and also we would have to pay a huge extra amount to be on that trip.
Having lost all confidence in the way SOTC was handling our tour and now harassing us, we claimed full refund for failed services. It took us umpteen phone calls and mails but our money was still not credited to our account. It was only after I shot out a mail to the MD of the company did they finally wake up and refund our money.
I strongly advise passengers to be extremely cautious, before even thinking of booking with SOTC. You could well be taken for a ride.
