Please checkout attached email response from their customercare before placing your order.
Below is my google review, I thought of sharing the same on mouthshut as well for better reach.
Update_19.07.2023
Finally I received my product today. After pating Royaloak premium amount for thwir products and then waiting for almost 20 days to get order delivered. I found that one of the 04 chairs has dent on one leg.
On another chair frame, touch-up/ polishing is required.
On table’s wooden frame touch-up is required. After rasing my concern to Royaloak, I am again asked waiting for 72 hrs to get the issue resolved.
Please don’t waste you time with Royaloak, better go with Home Center if you want to pay such price for furniture. I am stuck.
Update_18.07.2023-On last Monday Team gave has asked me to wait for another 5-7 days and even on 15th July I was told to wait as store will ensure delivery max by Monday 17th July.
However just now I got to know that delivery is not possible today. Need to wait for another 01 day. Really disappointed.
Review - I had earlier purchased Bed & and have now purchased Dinning Table from this store.
You try calling them to check status of your order but they wont give you a proper date.
These people will always give you false hope and try to sell their product. Even today one of their staff clearly mentioned that they are having some management issue. So, it is better to avoid getting your money stuck with them.
I think I made a huge mistake trusting Royaloak.
