Jun 25, 2009 01:33 PM
4403 Views
Hello Royal Enfield Team,
I have been an Enfieldan for the past five years and the trauma I have been in these days is very worst. It is really shame full for a company like this for not giving much importance in the after sales market. Many Enfield bikes are just stripped and getting rust in the garage just because there is no availability of spares parts. Many are loosing hearts on this magnificent legend because of the pain they receive on owning these bikes. The condition is not only in India but the same in New Zealand, UK and other countries where the dealership exist. We can get the spares of a Norton or BSA very easily but not Enfield. The company is as good as non-existing even it is. A good company’s responsibility does not end only in production but an extended responsibility in valuing its customers and a good reputation in the after sales market.
The company should seriously look into these issues:
· Customer value.
· Well trained Mechanics
· Availability of spare parts.
· Address the customer queries
· Maintain a good after sales marketIf this pain of an Enfieldan goes on deaf ears, there is nothing much he has to loose except the passion on this machine, but in the track of time you will be a big looser.
