Religare - Pathetic Customer Service. Review on Religareonline

Never never never trade with Religare. Their customer service is rubbish . Today, after sale SERVICE matters as much as the PRODUCT. And when we talk of service, we are not interested in your SOFT SKILLS, your sympathies and empathies and heart warming tone. We, as consumers, are interested in your quick TAT (turn around time)?

We are interested to know whether you all follow actually follow SLA? We are interested to know your customer satisfaction ratio.

I would like to bring to everyone's notice the issues faced by Mr. Shenoy (my father-in-law) with his Religare account. Religare, like any other stock trading service provider gives its users access to stock market via phone or internet. Its user interface looks appealing which attracts more customers. However, once you interact with their Call Center, you realize that it is a vicious circle wherein you will be transferred from one corner to another.

The issue started last year when Mr. Shenoy joined Religare by enrolling himself into a scheme for a fee of Rs 15000/- for an year. This scheme will allow you to trade on lower brokerage. Initially, for almost 2 months, Mr. Shenoy had no service.

When he could not take it any longer and asked the dealer for a refund, the dealer informed that he has misplaced his cheque asking him to reissue another one. After lot of respite, he finally gave another cheque. The dealer also pleaded not to inform Religare else his dealership will come in soup.

Trading started and Mr. Shenoy realized that LOOKS COULD BE DECEPTIVE. The user interface is a very well designed web page / window but lacks programming skills by experts. What looked like initial teething issues eventually turned into nightmares?

Mr. Shenoy had to keep calling customer service who would take him for a ride with absolutely no courtesy towards someone who is 68 yrs old and not as tech-savvy as others are…. A countenance more in sorrow than in anger.

This year, a couple of days back, all of sudden the Religare system would refrain Mr. Shenoy from selling any share. Reason – a new service (DELLPLUS) was activated on his account without his consent and this service had its own Pros and Cons err!! Cons and Cons.

It took almost 10 days talking to ‘N’ different people from ‘N’ different departments who could not make Head or Tail of what the issue is and kept giving false assurances. Finally, we emailed Religare keeping few MEDIA email ids in loop about this problem. And now, they realize how critical this is?

Eventually, the issue was resolved but now there are no further updates. We had asked Religare to compensate us for the loss of service that had taken place on the account due to their negligence. However, they closed the matter as per their Lo and Behold.

What is more wrong on their part is that they have the audacity to email us stating “Hope the information given would suffice to meet with your concerns”... a standard verbiage which any service provider would ask it's agent to follow. Besides this, the agent feels there is no LOSS of SERVICE.... Will someone teach them the basics that stocks if sold today at a higher price gives more money compared to selling tomorrow at a lower price.

Their customer service number is not toll free. Calls made to them are charged and there have been days when agents have DROPPED the call after almost 30 mins of conversation. We are seriously planning to change to other service provider. And I would advise everyone the same.

Thanks,

Jayesh