Dec 20, 2007 10:15 PM
2859 Views
(Updated Dec 20, 2007 10:27 PM)
I had started trading in Reliance money and on the first day itself when i
tried to cancel a buy order for NIFTY 5000 Put option for 200 nos, the
system did not respond saying :THE ORDER doese not Exit "
When I called up Customer care and requested them after giving them
password and the code they also found out that that the particular
order could not be modified nor cancelled.
The CSE assured me that the order would have been cancelled by the system.
Imagine my surprise in the evening after trading was completed I got mail whwerein it was shown that the order was executed !!!!.
I complained to their customer service saying that the order was never
even showing on the screen and if it had shown on screen , them my
attempts at cancellation would have been shown as "rejected - order
already traded "" which was what the screen shows in such cases .
Because of it I had to suffer losses as the market rose the next day and I had to sell it off the next day.
Also their software is such that double order taking for a single order is common .
I always immediately go to the order book and invariably find that the
order has been duplicated and I have to cancel one order !!!
Do other people also face the same problem and if so how can the broker
be held responsible for the same as they should not get away with such
bad service .
By the way my mail to the above was answered after a week !!! and it
totally skirted the matter saying that my order for 200 nos has been
bought !!!!
Reliance money is undoing all the good name reliance companies have rightfully earned thu excellent good appreciation of their stocks and excellent profits.
I fail to understand the policy of ADAG group in loosing small investors money thru such activities .It is tough enough to earn money in stock market regularly.add such blatant activities like above , God help me !!!
PS : Due to the above problems when my brother wanted to invest in Satyam stocks I invested the same for him thru another brokerage
