Oct 22, 2007 12:52 AM
7689 Views
On Thursday, I had kept Nifty for buy @ 5600. when I cheked the status of the order it indicated "In Process". Again after 5 minutes when I cheked it showed the same status. At that time Nifty had gone to 5625 and I wanted to sell it. However, I could not do so coz their online server got down. I contacted Customer Care to square off my position when Nifty came down to 5600. However, they informed me that they could not open my account owing to technical problem.
After 10 minutes also it showed the same status and I came to know that Nifty started falling down. Again I contacted Help Desk who advised me to send e-mail to them attaching therewith screenshot showing the status of my order. I did so and requested them to treat the order as cancelled. However after 10 minutes when I saw the status of the order it indicated that the order was executed. By that time Nifty had already fallen more by 250 points or so and my margin money got blocked. I tried to contact Customer Care but they expressed their inability to do anything in the matter. They told me to wait for four to five days till I receive reply to my complaint. Till that time my margin money shall stand blocked and I will not be able to trade. I don't have any option but to wait.
Further, when I tried to contact customer Care on Friday, I could not do so entire day though I called up nearly 20 to 25 times. Their customer Care Service is useless.
I advise you not to subscribe this service just for saving on brokerage. It would be foolishness to save a penny and to lose a pound.
Jyoti Joshi
