Jul 19, 2006 08:12 PM
2500 Views
If you are member of the Reliance India Mobile family, then just get assured yourself that DUNIAYA KO MUTTHI ME KANRE KA SAPNA AAPKA TUT CHUKA HAI AUR AAP ABHI Relaince walon ke Mutthi me aagaye hai...
You should call to the customer care then be sure that you are enough leasure time and plenty of time to listen the Boaring ADAG tune as you will only be able to connect to their interactive Voice Response System(IVRS) at least after 5 call attempts as the lines will be almost busy.
And don’t feel yourself very proud if you will be connected to the IVRS as its not the end of the jouney to if you want to reach the RIM customer care representative.
So again get ready to wait, wait and Wait as ALL the customer service representatives will be busy with the other customer representatives.
A Speaker Phone is a good option to keep your self free from the mobile and the proccess of WAIT WAIT WAIT AND WAIT will be continued..
You are really fortunate if you will get a chance to talk with the so called CUSTOMER CARE then also dont feel Happy as the real sad period starts NOW...
As soon as you will be connected to the customer care you will be asked for a very delightedly(NOT SO MUCH SEEMS TO BE DELIGHTED... but) for what help you are requiring,it again depends upon your memory sharpness to express the problem as most of the time customeres forget the complaint/problem after they have been put a such a long Que.
So now You have expressed your problem .......... Ahaa!!! dont expect for a quick reply or remedy. Be ready to listen the answers like:
SYSTEM UPGRADATION IS IN PROCESS
SYSTEM IS VERY SLOW
WE ARE UNABLE TO HELP YOU AT THIS MOMENT
TECHNICAL PROBLEMS
WHENEVER THE PROCESS COMPLETE YOU WILL BE INFORMED (That time rarely comes)
YOU WILL GET A SMS WHEN EVER THE PROCESS WILL COMPLETE
WE ARE VERY SORRY TO KEEP YOU ON HOLD
AAP KI SHAHANSHILTA KE LIYE DHANYABAAD LIKE Many MORE
Still waiting for the response, Ab to Hadd hi hogeyi pareshaan customere care representative aapse peechha chudane ke liye phirse upar diye gaye koi v dialogue bolke ye kahega ke aap ki complaint hum concerned department ko forward kardiya hai......
Then the most intersting thing is that when ever you will opt for any change then please add +2-3 days alongwith the days those are mentioned by the representatives because of You Know TECHNICAL PROBLEM.
Haan dont try to approach the customer care before the time specified by the representative as no answer you will get and if so You will listen the OLD ANSWER: YOUR REQUEST IS IN PROCESS AND YOU WILL BE INFORMED AS AND WHEN COMPLETED.
Actually I have requested for a Plan change from Life 900 to RIO299 on 18th June 2006 at 18:00 Hrs, and I have been assured that the plan change will be done withing 24Hrs and till 19th July 2006 I have been responded with the same answer. Now the time has crossed 24Hrs and upon enquiry I have given the answer that TECHNICAL PROBLEM IS THERE and you will let to know when ever the process will be completed. I am still with the problem.
So PLEASE BE CAREFUL if you are planning to call or any Help from RELIANCE CUSTOMER CARE...
