Aug 03, 2013 09:48 PM
6777 Views
(Updated Aug 07, 2013 08:49 PM)
Update on 7th August:
No call from Bosch
No call or person from Reliance. The gave me a false promise yesterday that they will send their installer along with Bosch installer to fix the machine. My call and SMS to their manager were not replied to.
I got the machine installed by my electrician and it is working. I ordered the detergent, salt etc online for Rs. 800, including courier charges (against Rs. 1000 asked by reliance person for the same product)
Update on 6th August:
The reliance person who did the installation yesterday gave the following concluding remarks:
There is no earthing in the socket in my utility room hence I should call an electrician and get it fixed. I should not use the machine till it is fixed. No DEMO was given.
I was told that the legs in the machine cannot be adjusted and to save the machine from being rusted from the bottom, I should buy a stand from Reliance Digital (costing about Rs. 1000).
He will get me soap, salt, etc. (which will cost Rs. 2000, for two months supply) then only I can use the machine.
Here is what I found today when I read the manual of Bosch and called the electrician:
Proper earthing is there in the socket in the utility room! The plug that THE GREAT GERMAN company has provided has only two pins, there is no pin for Earth. This is a standard European plug which is not meant for Indian system (proof that we are only getting Germany quality!!). This company Bosch is not even taking care of safety of the users in India by providing wrong electrical plugs without compatible Earth.
In the manual it is clearly mentioned that the legs can be adjusted by about 20 mm. So why was I suggested to buy the stand from Reliance?
I never got the soap etc. and demo was not given.
When I called the installation guy, he had some lame excuses. After all he got an empty installation report signed by me yesterday, so why would he be bothered?
I think the Bosch Germans are really "Mad about their Machines". They are giving machines which do have have India compatible water inlet and electrical point, playing with the lives of the buyers. Only god know how they claim that machines are designed to work in India conditions!! I did not get any call from Bosch regarding installation (I had left a feedback on their website also). I got a call from Reliance Digital installation manager (or something like that) and he has promised me that tomorrow both the Reliance and Bosch engineers will come and get the installation done. So next post tomorrow!!
Update on 5th August:
No news from Bosch. I guess they are happy that they do not have to do the installation. Reliance people were not willing to take the product back (though it is in packed condition). I am not left with any choice but to get the installation done by Reliance Digital. They did an average installation and demo. Overall Bosch service is hopeless, Reliance is a shade better but average.
Update on 3rd August:
Reliance Digital people have offered to do the complete installation for me. No news from Bosch. Why should we buy devices from such a company which does not hear the consumer feedback and does not make equipment more friendly to Indian conditions?
I purchased a Bosch dishwasher, Bosch clothes dryer and LG microwave from Reliance Digital in Inorbit Hyderabad on 31st July 2013. The products were delivered on 1st August 2013. The Bosch installation person called me on 3rd August (after several calls to Reliance Digital to get the installation done) that he will come sometime in the day for installation.
He came in the afternoon and looked at the utility area where the device was to be installed and asked me to get a plumber and some reducers, nipples etc so that the dishwasher can be installed. I said that I have a tap and a ’T’ with a dummy in the utility and he should take it forward from there and connect the appliance. To my utter shock he told me that Bosch has given instructions to him that he should not touch the plumbing line and it is customer’s responsibility to get a plumber. When I asked him that why he did not inform me that I need a plumber with these parts before he comes to my flat, he had no answer.
He said that he can get a plumber later and I will have to pay Rs. 600 to get the installation. I was told that the machine has a ¾ inch pipe and plumbing in my flat is ½ pipe. He said that ½ inch pipe is a norm in every household and all the other people also get a plumber! I asked him to leave and called Reliance Digital. Their manager promised me that he will send someone to do the installation. The guy from Reliance came and he also asked for the same plumbing pieces to be bought and installed.
I was totally taken aback. Don't they know that a normal Indian house has what kind of plumbing and that their machines do not have sockets that fit into such plumbing? Can’t they carry these small things with them when they do the installation? If they cannot carry this stuff can they not inform the customer while selling the device and before coming for installation to make suitable provisions?
I guess the hidden motive it to create this confusion and charge exorbitant when the customer is helpless. I am very dissatisfied with both Bosch and Reliance.
BTW, when the appliances were delivered to my flat the delivery persons were demanding money and forced me to pay them. They were begging for 10 rupees more after I had paid them Rs. 100.
Also the person who came to install the dishwasher installed a microwave that I purchased along with the dishwasher. After the installation of microwave he tried a lot to sell me a two years extended warranty. He told me that as Ramzan is going on, Reliance is offering free service to 5 additional equipment when I pay Rs. 1200 towards extended warrantee of microwave.
When I asked him to give me the details of the free service procedure he showed me a booklet which has coupons. Again I was saved from getting fleeced as there was only one coupon of free service, remaining were some 10-15% off on service and accessories.
Overall, never buy Bosch and never from Reliance Digital. Bosch service people are unprofessional and Reliance Digital will try best to fleece money from you. My Dishwasher and dryer are lying unopened as Reliance Digital is not willing to take them back and I don't want these unprofessional people to come and do the installation now.
